Privacy Policy

Tkbaja Privacy Policy — Your Data Is Safe With Us

When you use tkbaja, we collect certain information. This page explains exactly what we collect, why, and how — all clearly laid out.

Last Updated: 1 January 2026
How Your Data Flows

A quick overview of every step, from registration to security.

You provide the data
Encrypted
Stored Securely
Used to Improve Our Services
Not to Third Parties
Data Never Sold
tkbaja never sells your personal information to third parties under any circumstances. We have no agreements with advertising agencies or data brokers.
100% Guaranteed
256-bit SSL Encryption
Every transaction and data transfer is secured with TLS 1.3 encryption — the same technology used by banks. Your data cannot be intercepted.
Bank-Level Security
Your Data, Your Control
You can view, edit, or delete your personal data at any time from your account settings. tkbaja recognizes you as the owner of your own data.
Full Control
Minimal Data Collection
We collect only what is needed to provide our services — nothing more. No unnecessary data is requested or stored.
Data Minimization
Clear Explanation
Most privacy policies are written in dense legal English — impossible to follow. tkbaja explains everything in plain language, because you have the right to know.
Transparency
Regular Security Audits
Independent cybersecurity experts conduct a full system audit twice a year. To date, there has not been a single data breach.
Zero Breach Record
1 What Information We Collect

tkbajaTo create an account and use our services, we collect the following types of information. The purpose of each is clearly explained below.

Type of Information Example Mandatory?
Identity Information Name, date of birth, NID/passport number Yes
Contact Information Mobile number, email address Yes
Financial Information BKash/Nagad number and transaction history Yes
Device Information IP address, device model, OS version Automatic
Usage Data Games played and betting patterns Automatic
Communication Support Chat History Optional

We never store your password in plain text — only an encrypted hash is kept. This means no tkbaja employee can ever access your password.

2 Why We Collect Information

tkbaja We only collect data for legitimate, specific purposes. We do not stockpile information on the basis that it might come in handy someday.

  • Account Management: For login, security verification, and account recovery.
  • KYC Verification: To verify your age and comply with anti-money laundering regulations.
  • Payment Processing: To process deposits and withdrawals correctly.
  • Fraud Prevention: To detect unusual activity and keep the platform secure.
  • Service Improvement: To understand which features are used most and improve the platform accordingly.
  • Customer Support: To understand context when resolving issues.
3 How Your Data Is Used

Information Collected tkbaja Used for limited purposes only. Data collected for one purpose is never used for another.

  • Your identity information is used solely for registration verification and KYC purposes.
  • Usage patterns are analyzed in aggregate — never at an individual level.
  • Your Betting History tkbajastays internal — it is never used for advertising.
  • Device information is used to detect suspicious login activity.

Important: If you receive advertising or marketing messages from anyone other than tkbaja using your mobile number or email, it is fraud — report it to support immediately.

4 Data Sharing Policy

tkbaja We do not share your data externally — with a few limited exceptions outlined below.

  • Payment Processor: Only the necessary information is shared with them to process bKash and Nagad transactions.
  • Game Provider: If you play games from Pragmatic Play or Evolution Gaming, minimal session data is shared with their servers solely to run the game.
  • Legal Obligations: We may be required by law to disclose information in response to a court order or government directive.
  • Anti-Fraud Organizations: In cases of serious fraud, the licensing authority may be notified.

Beyond the above, your data will not be shared without your consent tkbaja Your data is never shared with third parties — not advertisers, data brokers, or research organizations.

5 Cookies & Tracking Technologies

tkbajaCookies are used on the website and app. These are small files stored in your browser that help the site recognize you.

  • Essential Cookies — For login sessions and security. These cannot be disabled.
  • Functionality Cookies — To remember your language preference and odds format.
  • Analytics Cookies — To understand overall usage patterns (anonymized).

You can manage cookies through your browser settings. However, disabling essential cookies may prevent login and certain features from working properly.

6 Data Retention & Deletion Policy

tkbaja We do not retain data longer than necessary. Data is held while your account is active. After account closure:

  • Financial transaction records are retained for a maximum of 5 Years is retained.
  • KYC Documents 3 Years for legal retention purposes.
  • Gaming & Betting Logs 2 years then deleted.
  • Chat History 1 Year then permanently deleted.

You may request early deletion of your data — however, certain information must be retained for a set period due to legal obligations.

7 Your Right to Privacy

tkbajaEvery registered user of has the following rights:

  • Right of Access: You can request to view the personal information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request that your data be deleted after your account is closed.
  • Right to Restrict Processing: You may request that your data be used only for specific, limited purposes.
  • Right to Object: You can opt out of marketing messages at any time.

To exercise any of your rights, email our support team: privacy@tkbaja.com — responses are typically sent within 7 business days.

8 Protection of Children's Data

tkbaja's services are strictly unavailable to anyone under 18. If we discover that a minor has created an account, it is immediately closed and all associated data is deleted.

If you believe your underage child is using tkbaja, please contact support immediately.

9 Policy Changes & Updates

This privacy policy is updated from time to time to keep pace with changes in technology and applicable laws. If significant changes are made, you will be notified via your registered email or an in-app notification.

After the change tkbaja Continued use of the platform will be considered acceptance of the updated policy. Previous versions are available on request from support.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints:

  • Email: privacy@tkbaja.com
  • Live Chat: Available on the platform 24/7
  • Response Time: General inquiries within 24 hours; formal requests within 7 business days

If your issue cannot be resolved with tkbaja, you have the right to file a complaint with the Curacao eGaming authority.

FAQ

Direct answers about account closure and updating your information.

Yes, tkbajahas two separate options:

  • Temporary Suspension (Cooling-Off): You can lock your own account for anywhere between 1 day and 6 months. During this period you won't be able to log in, but your balance will be kept safe. This can be done from the "Responsible Gaming" section in your account settings.
  • Permanent Closure (Self-Exclusion): To permanently close your account, contact us via support email or live chat. The closure will take effect within 24 hours, and any remaining balance will be returned to your registered mobile banking account.

Any attempt to open a new account while a cooling-off period is active will also be blocked.

Some information can be updated directly from your account settings, while other changes require assistance from our support team.

You can update yourself:

  • Email address (verified via confirmation code)
  • Password
  • Notification Preferences

Submit a request to support:

  • Change Mobile Number — OTP verification required on the new number
  • Name Correction — A copy of your NID or passport must be submitted
  • Date of birth correction — allowed once only, proof required

Contact us via live chat or at support@tkbaja.com. Once your identity is verified, requests are typically completed within 1–2 business days.

Your Data Is in Safe Hands

Your privacy is protected at tkbaja — enjoy betting and gaming with complete peace of mind.

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